Ordering Information

Should you need assistance in finding a specific compound, please do not hesitate to contact us. We welcome any inquiries on our custom synthesis and bulk capacities.

Order:
We accept fax, email, phone, and mail orders.

To expedite orders most effectively, we encourage customers to fax the Purchase Order to us at (732)745-4806.

Orders can also be made via email to: sales@ennovamedchem.com.

To place order by phone, please call our customer service department at (732)745-4805.

Pricing:
Prices quoted in our catalog are in U.S. dollars and subject to change without advance notice. Written price quotations are valid for 30 days.

Shipping:
We deliver products to customers by the best way available. Our standard shipping methods are FedEx Standard Overnight and FedEx International Priority unless other arrangements are made. If customer choose to use their own FedEx account, please state it on purchase order. Any taxes or charges imposed by governmental authority is in addition and on the Buyer’s account. We reserve the right to change the requested method of shipment.

Payment:
If paying by checks please make payable to: Ennova MedChem Group, Inc.. We also accept Corporate/Government Visa and MasterCard. For International accounts, wire transfer is preferred. Our payment terms are Net 30 days to approved accounts. A 1.5% monthly late charge will be added to invoices with outstanding balances over 30 days.

Return Policy:
Our Customer Service is always available to assist you should a problem arise with your order. In meeting our customer’s satisfaction, we will try to resolve each situation in an equitable manner. Items which are proven defective or non-conforming to our specifications will be replaced at no charge or, at our discretion, a credit memo will be issued upon receipt of returned goods. In no event shall the replacement or credit exceed the purchase price of the material. All claims for replacement or credit must be made within 30 days of receipt of goods with authorization from our customer service. Return shipments may not be accepted without prior authorization. In no event shall we be liable for any incidental or consequential damages.